- Eligibility for Return:
- The product must be returned in its original condition, unused, unworn, and with all original tags, packaging, and documents.
- Watches should not show signs of wear or damage, including scratches on the watch face or bracelet.
- For hygiene and safety reasons, we cannot accept returns on items that have been altered, sized, or engraved.
- How to Return Your Item:
- Please contact our customer service team at admin@hokino.xyz within 30 days of receiving your order to initiate the return process.
- We will provide you with detailed instructions and a return shipping label.
- All returns should be sent back using a trackable shipping service. We recommend insuring your return shipment, as we are not responsible for lost or damaged items during the return transit.
- Refunds:
- Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days.
- Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged product).
- Exchanges:
- If you would like to exchange your watch for a different model, size, or color, please contact our customer service team. We will guide you through the process of returning your current item and placing a new order for the exchange.
Damaged or Defective Products
We take great care in ensuring that all our watches are of the highest quality and are thoroughly inspected before being shipped. If you receive a damaged or defective product, please contact us immediately. We will arrange for a return and send you a replacement at no additional cost.
Non-Returnable Items
For health and hygiene reasons, certain items such as watch straps or watches that have been worn or sized are not eligible for return.
International Returns
We accept returns from international customers; however, please note that international return shipping costs are the responsibility of the customer. Customs duties and taxes are non-refundable.
Contact Us
If you have any questions or need further assistance with your return, our customer support team is here to help. Reach out to us at admin@hokino.xyz, and we will be happy to assist you.
Thank you for choosing Hokino.xyz for your luxury watch needs. We appreciate your trust in us and strive to provide you with products and services that exceed your expectations.